MWEB SERVICE AND TREATMENT IS PATHETIC

I am frustrated I’m disgusted and I’m done with Mweb . I’ve been a customer for just over 3 years and it’s as if each year their services level becomes more pathetic and really not worth my money . I work at home on the 12th February after doing night shift at about 10 o’clock very odd time my fibre stopped working I log onto Mweb app and see I have an arrears amount of R102 and I must pay it to be reconnected firstly not everyone has money laying around this time of the month I made a plan made an eft payment at about 2 o’clock their app still shows I’m owing and I made an eft payment I tried calling their billing department wasted 2 loads of airtime cause you wait forever for an agent and mind you each call I held on for over 30 mins no answer I’m in panick mode because I resume a night shift again later the evening and depend on the WiFi I work in customer services a big company and don’t believe this is how you treat customers you are quick to suspend us but when we pay and need to be activated it’s like Mweb doesn’t exist ,my services was suspended for a R102 of which I also don’t know what that’s for my package is R369 they debit 404 almost every month and I honestly have no time to fight them and here today I got suspended couldn’t get hold of anyone I even made a double payment a debit card payment and still my services are suspended and I can’t work because Mweb cares nothing absolutely nothing for their clients and I think it’s time I find another fibre supplier because I’m sick of Mweb they are terrible as much as they have good fibre but what makes them a brand is terrible you would rather settle for less than to be treated this bad Mweb please come right this is unacceptable u will be loosing a lot of customers the complaints I’ve seen just in the last week YOU ARE THE PROBLEM fix our services and fix your conduct !!!!!!