A
Antoinette
1 reviews | Active since May 2026
18 May 2026, 14:45
Mweb service and com...
Mweb service and communication is very bad Making calls u will sit for hours on a call then they will disconnect u They lack communication with clients But very quick to disconnect service
Helpful (0)
Replies (1)0
Replies (1)
Mweb's replyOfficial
18 May 2026, 14:47Hi Antoinette,
We understand your frustration regarding the difficulty you’ve experienced reaching support and the extended waiting times before calls are disconnected. We also acknowledge your concern around communication and the perception that service suspensions are handled faster than customer assistance.That experience is understandably frustrating, especially when you’re trying to get help or clarity on an issue affecting your service.Your feedback regarding support accessibility, communication standards, and response handling has been noted and shared internally for review. We are continuously working on improving customer response times and overall support engagement across our service channels.Kind regards,
The Mweb Team
We understand your frustration regarding the difficulty you’ve experienced reaching support and the extended waiting times before calls are disconnected. We also acknowledge your concern around communication and the perception that service suspensions are handled faster than customer assistance.That experience is understandably frustrating, especially when you’re trying to get help or clarity on an issue affecting your service.Your feedback regarding support accessibility, communication standards, and response handling has been noted and shared internally for review. We are continuously working on improving customer response times and overall support engagement across our service channels.Kind regards,
The Mweb Team
Best regards,
Mweb's reply18 May 2026, 14:47
Official
Hi Antoinette,
We understand your frustration regarding the difficulty you’ve experienced reaching support and the extended waiting times before calls are disconnected. We also acknowledge your concern around communication and the perception that service suspensions are handled faster than customer assistance.That experience is understandably frustrating, especially when you’re trying to get help or clarity on an issue affecting your service.Your feedback regarding support accessibility, communication standards, and response handling has been noted and shared internally for review. We are continuously working on improving customer response times and overall support engagement across our service channels.Kind regards,
The Mweb Team
We understand your frustration regarding the difficulty you’ve experienced reaching support and the extended waiting times before calls are disconnected. We also acknowledge your concern around communication and the perception that service suspensions are handled faster than customer assistance.That experience is understandably frustrating, especially when you’re trying to get help or clarity on an issue affecting your service.Your feedback regarding support accessibility, communication standards, and response handling has been noted and shared internally for review. We are continuously working on improving customer response times and overall support engagement across our service channels.Kind regards,
The Mweb Team
Best regards,