Mweb service.

I have an adsl line with Mweb. Last year my connection got throttled due to usage. I called them and was informed to take up a different package to prevent being throttled. I did this at a cost of R500pm more. This month, due to working from home in the lockdown, my connection got throttled again. This after I was promised it will never happen again. I have tried to get someone at Mweb to talk to me to resolve this, sent emails, all with no result. They took my money for almost a year on a false promise. This stinks!