MWEB Service a shocker when there is a real problem.

Hi

I have been battling now for 10 Days to get my e-mail working as I cannot send or receive mail. I have spent now over R280 on airtime as one has to hang on and even when you get through they cannot succeed so they escalate it and I hear nothing. Nobody gets back to you and that seems to be policy. Hope I am wrong. I have logged ticket after ticket and even then nothing has succeeded. I need to get my e-mails as I cannot respond to any mails on the server in my mailbox as I cannot even get mail on the Mweb mail page. I have requested over and over that someone call me but no response.Even on my last call 50 min back the technician said she was going to speak to the engineers but while holding on my airtime ran out. No nobody gets back to me and she said she would ask her boss to let her call back. I cannot go on like this. My internet service provider even tried to help but the problem is on the Mweb side. I have never know service like this SHOCKING