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Rudi P

1 reviews | Active since Jul 2018

09 Jul 2018, 03:01

MWEB Service a disgrace

I have called MWEB on the 29th June telling them that my LTe Router with Sim inside was ****** along with my whole laptop bag. So they asked if I wanted to do a Sim Swap, and I said, yes that s why I am calling and to stop the current sim from being used. So they will not replace my Lte Device and didnt even explain why or gave me that option to get one again.

So my SIM will be delivered exactly 13 days after I reported it ******. All the time I wanted to find out what is the status, I had to call them.

So I have spend over R 800 on airtime for data on my normal phone. What type of service is that ?

0
Replies (2)
Mweb
Mweb's reply09 Jul 2018, 13:56
Official

Good afternoon

Thank you for bringing this to our attention.

We have escalated this to the relevant department to contact you to arrange for a new router, they will be able to discuss the costs and make arrangements for the device to be delivered.

We would like to apologise sincerely for your frustration.

Kind regards
MWEB Client Services

Best regards,

RP
Rudi P's update11 Jul 2018, 13:01
Reviewer Update
I have received a Call today, 11th July 2018 from MWEB apologizing for the poor service and miscommunication from the agent that assisted me. They have placed a new order for a new Lte Device and new Sim and once this device reaches me and the sim is active, all I have to do is call them and they will cancel this sim they send me in the first place. I also received a email from from MWEB verifying the order and ways and means to track the order. Thanks MWEB for proving to me why I am still using you as my Internet Provider. Well Done.