******* MWEB service

I have a office 365 subscription through MWEB and it gets renewed every January. This year however i have received no renewal code. When i queried this on the app i was sent a code which when entered said it was used for the previous year.

I then was told to contact the sales department. I did this and was told that they would send me the new code within 24 hours. It has been 3 days since and i am still waiting. In the meantime none of my office programs are working and when i again queried this on the app i was told to just phone in again.

What bull**** is this. I must now run around to sort out MWEB's stuff up. They should be phoning me to sort it out as i am the customer who has been wronged and is suffering.