MWEB Service

I have am MWEB Fiber account which have been giving me endless issues. I have a 100 meg line but on average only get about 20 megs out of it. After many attempts to cancel my account I eventually landed wit the retentions department. I explained that I wanted to cancel my account. The lady asked why do I want to cancel and I said because I am paying for an 100 meg line but I only get about 20 megs. She then said that she could reduce my payment with R150 and she would get someone to fix my line. This was done. I recently received a email stating that my account will go up with more than R150 on the first of April. I decided that I will cancel my account because there are cheaper service providers. I have been trying for days on end to get through to the Customer service department to enable me to cancel my account, the line does just ring with no answer. This is the worst company to have a Fiber line with and I do not recommend them.