NH
Norman H
1 reviews | Active since Nov 2021
08 Apr 2026, 19:48
Mweb Service
Terrible service, 6 hours in total on my phone, first time cut off immediately I got to the call centre. Second time cut off midway with consultant, time expired, 2 hour limit (most of which was waiting in call queue) 😡Third time after waiting in queue for 90 minutes we gave the call center our number to give us a call back if we got cut off - got cut off after 3 minutes no return phone call to resolve problem. I recommend strongly do not sign up with Mweb, really ****py service from a really ****py company, typical South African don’t give a damn about clients. Oh and their app is even worse, it doesn’t work!
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Mweb's replyOfficial
09 Apr 2026, 09:00Good day, Norman,
We completely understand how frustrating it must have been to experience multiple call disconnections, long waiting times, and app difficulties while trying to resolve your issue. Your experience is clearly far from the service you expect, and we appreciate you bringing it to our attention.
To assist further, please send us a direct message on Hello Peter with a brief description of the issue, along with your email address, cellphone number, or Mweb account number linked to your account. This will allow our team to review your case and provide guidance as efficiently as possible.
Your feedback about this experience has also been shared with our Service Quality Team to ensure these concerns are reviewed and considered for improving our support processes.
Kind regards,
Mweb Team
We completely understand how frustrating it must have been to experience multiple call disconnections, long waiting times, and app difficulties while trying to resolve your issue. Your experience is clearly far from the service you expect, and we appreciate you bringing it to our attention.
To assist further, please send us a direct message on Hello Peter with a brief description of the issue, along with your email address, cellphone number, or Mweb account number linked to your account. This will allow our team to review your case and provide guidance as efficiently as possible.
Your feedback about this experience has also been shared with our Service Quality Team to ensure these concerns are reviewed and considered for improving our support processes.
Kind regards,
Mweb Team
Mweb's reply09 Apr 2026, 09:00
Official
Good day, Norman,
We completely understand how frustrating it must have been to experience multiple call disconnections, long waiting times, and app difficulties while trying to resolve your issue. Your experience is clearly far from the service you expect, and we appreciate you bringing it to our attention.
To assist further, please send us a direct message on Hello Peter with a brief description of the issue, along with your email address, cellphone number, or Mweb account number linked to your account. This will allow our team to review your case and provide guidance as efficiently as possible.
Your feedback about this experience has also been shared with our Service Quality Team to ensure these concerns are reviewed and considered for improving our support processes.
Kind regards,
Mweb Team
We completely understand how frustrating it must have been to experience multiple call disconnections, long waiting times, and app difficulties while trying to resolve your issue. Your experience is clearly far from the service you expect, and we appreciate you bringing it to our attention.
To assist further, please send us a direct message on Hello Peter with a brief description of the issue, along with your email address, cellphone number, or Mweb account number linked to your account. This will allow our team to review your case and provide guidance as efficiently as possible.
Your feedback about this experience has also been shared with our Service Quality Team to ensure these concerns are reviewed and considered for improving our support processes.
Kind regards,
Mweb Team