mweb service

*********** staff, i was on the lte package and cancelled due to the terrible signal, I asked to be put back on the package i was previously on, which was 4mb uncapped adsl. everything was working well till I found out that mweb did not take over the adsl line, which i asked for them to take over, now they say i must contact telkom to release the line because they cant do anything right , on top of that, their email support sucks, replying to mails once a day, their telephonic support sucks, no return of phone calls.