KS
Kerwin S
1 reviews | Active since Nov 2015
08 Nov 2016, 19:47
Mweb **** service
<p>Took out a mweb adsl deal 3 months ago, wifi router and internet has not work since I received delivery of the product.</p> <p>Call mweb to cancel the contract before the debt order date.</p> <p>They still debted me and instructed me to pay r990 cancellation fee for the Wi-Fi router which I indicated to them they debted me r679 so they can debt the difference of r311 and cancel thr deal</p> <p>It's now 3,months latter and I am still debted every month with no explanation.</p> <p>I would never ever in this life time and the next recommend mweb to any one.</p>
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Replies (4)
Mweb's replyOfficial
09 Nov 2016, 13:53Hi Kvs21
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to assist and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply09 Nov 2016, 13:53
Official
Hi Kvs21
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to assist and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,
Mweb's replyOfficial
09 Nov 2016, 16:54Hi Kvs21
We tried calling you with feedback regarding your compensation request but were unable to reach you.
We will follow up with you tomorrow during regular office hours.
Kind regard
MWEB Client Services
Best regards,
Mweb's reply09 Nov 2016, 16:54
Official
Hi Kvs21
We tried calling you with feedback regarding your compensation request but were unable to reach you.
We will follow up with you tomorrow during regular office hours.
Kind regard
MWEB Client Services
Best regards,
Mweb's replyOfficial
11 Nov 2016, 15:22Hi Lucelle
Our consultant has tried to call you again today, 11 November, to provide feedback regarding your compensation request but has struggled to reach you.
Your initial request to be able to cancel without penalties was honoured. All claw-back fees were disregarded and your cancellation was scheduled for the end November.
You also requested a credit for the period 4 September (day service activated) until 27 September (day you declined our proposal to send a replacement router). We have honoured this request as well by permitting an immediate cancellation instead and also backdating all charges to the end of October.
That being said, your account has been terminated as of the end of October which was your new and only cancellation notice period. This equates to a month of subscription fees which aligns with your request for compensation for the period: 4 September to 27 September.
We now consider this complaint as resolved and will be closing it off from our side. Assuring you our best intentions at all times.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply11 Nov 2016, 15:22
Official
Hi Lucelle
Our consultant has tried to call you again today, 11 November, to provide feedback regarding your compensation request but has struggled to reach you.
Your initial request to be able to cancel without penalties was honoured. All claw-back fees were disregarded and your cancellation was scheduled for the end November.
You also requested a credit for the period 4 September (day service activated) until 27 September (day you declined our proposal to send a replacement router). We have honoured this request as well by permitting an immediate cancellation instead and also backdating all charges to the end of October.
That being said, your account has been terminated as of the end of October which was your new and only cancellation notice period. This equates to a month of subscription fees which aligns with your request for compensation for the period: 4 September to 27 September.
We now consider this complaint as resolved and will be closing it off from our side. Assuring you our best intentions at all times.
Kind regards
MWEB Client Services
Best regards,
KS
Kerwin S's updateReviewer Update
11 Nov 2016, 18:51Hi,
This matter is not resolved as I as instructed on 10/11/2016 to pay settlement figure of R1148 which I made.
Now ur mail is saying my account is closed as of October 2016.
I told the agent who called on 10/11/2016 I am unable to speak as I am driving to jhb.
Today 11/11/2016 it so happened I missed the call.
Please contact me ASAP to clarify this matter.
I have paid way over R2000 to mweb for absolutely Nothing / **** service.
Lucelle
KS
Kerwin S's update11 Nov 2016, 18:51
Reviewer Update
Hi,
This matter is not resolved as I as instructed on 10/11/2016 to pay settlement figure of R1148 which I made.
Now ur mail is saying my account is closed as of October 2016.
I told the agent who called on 10/11/2016 I am unable to speak as I am driving to jhb.
Today 11/11/2016 it so happened I missed the call.
Please contact me ASAP to clarify this matter.
I have paid way over R2000 to mweb for absolutely Nothing / **** service.
Lucelle