Mweb sells broken router and refuses to refund

So I have been struggling with my Mweb speed since the day I signed up with Mweb last year Oct(This can be proven by multiple calls logged since last year Oct). Finally 5 months later we established that the router that was provided to me by Mweb was the faulty culprit. The only way I could establish this was by buying a new adsl router. Once I found out the it was the router causing the issues I requested a refund for the Mweb fon router because I purchased a new one and I had no use for that one or even a replacement of that one. I explained this to a mweb consultant and he confirmed with his manager that a refund would be in order.<br> After struggling once again with mweb to just come and collect the router they now tell me that I can only get back R199 of the R799 I paid for the router due to the fact that it is older than 3 month. So not only are they *****ing R600 from me they actually own me additional money for the -+ 4 month I only could sync my router at 2mb and not 4mb that I have been paying for. I am sick of mweb blaming all of their issues on Telkom and not even willing to refund my router at the price I bought it from them. I do not recommend mweb as an ISP to anyone.