MWEB ****s people

I have used wifi for almost 2 years and have never missed a payment for even 1 month. Initially i was with Ignite and they shut down and moved all their customers to MWEB. So i started with MWEB in April 2020 with their 40GB day and 40GB night wifi package for R299 per month.

Around the 5th of April i noticed that a debit order was not done by them so i contacted their accounts lady and asked her to please take my payment for April because of the lockdown, salary issues and not wanting to pay for 2 months at the end of April she called me back immediately saying I would not for charged twice and I would pay for April in May and May in June etc. etc. 7th April i was retrenched and I had no worries as R299 a month for wifi ive always been able to pay even when i didnt have a job. Next thing May comes and im charged/debted R599 so i switched off my wifi and didnt use it even once for May and disputed the debit order.

No they sent me a statement with payment due of around R900 now keep in mind i only used their wifi for the month of April and i owe them for only 1 month R299 how they have now reached R900 after i sent numerous emails in April asking them to take their money from my account as they have done each month since March 2019 and they refused... no i owe R900 for what 2 months i services which i didnt use????

Im worried about this affecting my credit rating but I cant pay R900 for a R299 service i used thats Fkn crazy especially now with the lockdown and loss off work.