MWEB Sales Team Customer Service Worst Ever!!!!!!

An amount of R725.00 was deducted from my account for a service that was not provided, I followed up with Mweb when the money will be reversed, I was told that it is pending, I am still waiting now more that 15 days since the money was take from my account this is all the ref numbers I received Ref number MWB***3, MWB***6, MWB***7. MWB***4, I was also sent a sms stating that an amount of R2875 will be deducted for early cancellation, how can I pay a fine for something that was not installed!! It is January and you took money that I desperately needed... I told Aswin that I don't want to be doubled charged 🤬🤬😭😭, All Mweb says on these reviews provide more details even if you give them Ref numbers, this is a tactic they use not to refund people, People be careful when doing upgrades with Mweb