KK
Kyle K

1 reviews | Active since Feb 2019

10 Aug 2022, 12:59

Mweb sales support is ******* filled with people that are not qualified.

I have experienced plenty of bad service before but nothing like this, I never get any feedback from them and have to phone and hold for extended periods of time or get bounced around between departments just for the agent to hang up while I speak and this is just on an order for their fiber service and this all indicates to very if not extremely bad service if I ever get the fiber installed. Decided to quit while I am ahead, very poor customer care service trained animals would be able to do a better job I hate to paint everyone with the same paintbrush as there are some good people working there who will go the extra mile to assist you but overall my experience with this company has been nothing but frustrating and a large bill from my cell phone provider. Do not offer a service if you do not have the man power or trained staff to handle the load nothing but disappointment from them, just close down and give other companies that will do what is needed for customer satisfaction or at least hire qualified staff that know enough to assist and not just hang up because calls are directed to multiple people within the call center.

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