Mweb- Sales Service Sucks

I have been a client of Mweb for over 20 years. Called the sales number as I wanted to upgrade to a fiber line. Firstly it takes Mweb more than 10 minutes to answer your calls. Seems like they do not need more business. Then the person that answers the call does not speak for more than a minute, I almost put the phone down thinking that the call had not connected properly and this is after waiting on the line for more than 10 minutes. Ask him is name which he reluctantly gives me as Tiani. I then ask him why he did not speak for so long when he answered the call and he just ignored me. Seems like Mweb does not care about loyal clients and does not need more business. I will look for another service provider that can provide me with a fiber line.