MWEB sales Fiber and Provider Vumatel

Hi, this is my review with regards to MWeb and their Fiber promotions, in May this year i got a call from Mweb Sales from Siz...... at Mweb with regards to different fiber packages the with a supplier Vumatel, this pakage was throttled once one get to 250 Gigs so i did not accept this package.

Then in early June this year I got approached again by Mweb sales via phone with a new packages which suited me uncapped and unthrottled, I got an email on 11 June from Yus..... a sales consultant at Mweb giving me an "As per our conversation regarding vumatel fiber promotion " I then on the 13 June rep**** back to this mail saying please call me back with regards to this offer, which a consultant did, and I was informed that this call will be recorded, I Agreed to all the terms as per the new sales consultant Keen..... and was told the installation would take 2 weeks, well here i am still awaiting this installation i have had a few calls from the sales consultants, On the 20/06/2018 I got an SMS saying the FIberhoods will be in contact with me soon for the installation , also I got an SMS with my username and Password, well two weeks passed no contact from Fiberhoods/ Vumatel, I have called Mweb sales form my Cell phone and got to go through all the waiting please hold we are e experiencing large call volumes only to make my cell phone bill larger, I would have Emailed the Sales team if i could have found an email address.

On the 04/07/2018 I called Mweb asking to speak to a sales supervisor only to be side tracked by a sales consultant saying that she would sort it out, also she told me at Vumatel has bought out FiberHoods or visa versa i cant recall not my problem, she told me that there where a couple of issues with the orders also not my problem

On the 06/07/2018 I got an SMS saying that your Vumatel order is put on hold due to incomplete infrastructure in the area, not even a phone call to explain or can we offer you something else

In closing i just find the Sales Team at MWEB so *********** not being able to return a call, when i have asked then to please call me in say 30min due the fact that i am in a meeting, return or reply to a email, We belong to a Group chat in our area where other residents/ neighbors have fiber and their providers, one of their providers is VUMATEL,

i just thought that i would share my thoughts with regards to Mweb Sales team and Vumatel

I will be looking elsewhere for other service providers

Thanks Gavin