MWEB SALES AGENTS UNTRAINED

My husband and I met an MWEB field service agent namely Roland at the OK minimart in Thornton Cape Town 3 weeks ago.

We advised the agent that we will be moving house end of April and looking to get an ADSL line as the area we moving to is not feasible for Fibre.

A few days on he came back to us with a price of R529 for ADSL 20Mbps uncapped line rental included. This was sent to both my husband and I via whatsaapp messages.

on 23rd April, we recieved the application form from Roland from email address ********** I then messaged Roland on whatsapp to confirm the details of the package hes' offering and confirmed the price of the package I was about ti sign up for.

To which he rep****... R529 for a 20Mbps ADSL uncapped line, install and line rental included. I completed all forms as per his guidance and sent back to process. The application was approved which he relayed to me via whatsapp as well, however we placed the order on hold as we still needed to get the Analog line sorted with Telkom.

Today 9th May 19, Telkom confirmed our Analaog line and gave me my landline number. I immediately called MWEB to resume our application for the ADSL package which is when i was informed that the pricing we were given is incorrect and we were given was for the DATA only excluding the line Rental.

We have all communication with the Field sales agent in black and white and we will hold MWEB and the agent Roland to the package and the price of the package.

I have called in to try and discuss this matter with Management and was turned away. If Management doesnt contact me with regards to this then I will be take this matter further.