1 reviews | Active since Mar 2010
MWEB SALES ADSL line order
<p>I placed a order for ADSL line at MWeb on the 9th of Dec 2016. Everytime I phone the repsonse is the order is still busy we will escalate the matter and get back to you. I then dont receive ANY feedback. The first feedback in dec was that the max time is 15 working days, we now on 21 working days if I exclude Satrudays. I am really not happy as I am paying for a service I cannot use and have NO idea when it will be available.</p>
Good afternoon Michelle
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain in contact with you until this has been resolved.
Kind regards
MWEB Client Services
Good afternoon Michelle
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain in contact with you until this has been resolved.
Kind regards
MWEB Client Services