Mweb saga.. They assistance channel is poor or no one wants to assist clients

Mweb has failed me. I called them like 6times yesterday because I had a major problem which needed to be resolved. Within the calling I received 6 OTP's as well for every call. I spoke to a lady at customer care whom could not resolve the major issue, mind you me I waited more then 40mins to be assisted and she said that only rention department can assist and she put me through and I holders another good plus minus 40 minutes.

Retention department said that no they can not assist and said they will put me through to billings department which I had to hold for a long time as well. Then within all these they always have the call hang up amd I have to start again from scratch to call. I used about plus minus more the R100 airtime on them and still my problem is not resolved.

As per the person at retention whom put me through to billings department. She said she will also notify them to call me back because I did say to her that my airtime will run out with all these holding because you don't know who.can resolve my problem. They sent me rather pillar to post.

The major issue still stands and no one got back to me to assist me. Mweb is no better then Rain.

I will figure out a way to take this matter way above foward before the end of today. Because yesterday they did not take me serious. It is the 25th and I lodged those calles to mweb the 24th March 2025.

Where do we draw the line here. It's either they cancell because of their uselessness even though it's a contact which is less then 3months old. It's mweb that is useless to me when it comes to their consultants communication and problem resolving.

I am not gonna be held in fault here.

Better yet Openserve as gave Mweb to me and the open serve installer I still wanna deal with. He who installed the mweb fiber, went to the back of my yard with my sister whom was not aware that no one is allowed in the cottage. The installer took the connection box to fibre installed in the cottage and put it in my house. I want that cottage box back. The installer was suppose to bring his own tyt?.

I want it back and I did sent an email to *** as per what I found out yesterday when I opened the cottage myself to clean for the next tenants.

Regards Suenelda Martin