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shiraaz H
1 reviews | Active since Jul 2015
30 Jul 2015, 16:16
mweb's very bad service delivery and customer care
Hi <br> I ordered my adsl line from mweb on the 13/06/2015 and only received my modem on the 11/07/2015 ,since that day my modem has been plugged in and connected ,i have numerous times on the phone with mweb ,using my own airtime to call them ,they blame telkom and telkom blames them , today is the 30/07/2015 and i still dont have internet.<br> Next time they call me ,im telling them to fetch their modem ,because i refuse to drop it .<br>
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Mweb's replyOfficial
31 Jul 2015, 10:06Hello shiraazh,
Thank you for bringing this to our attention, we really appreciate you taking the time to do so.
As per your discussion with our customer service consultant, this matter has now been addressed.
We would like to apologise sincerely for your frustration and we assure you we will remain in touch with you until it is resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention, we really appreciate you taking the time to do so.
As per your discussion with our customer service consultant, this matter has now been addressed.
We would like to apologise sincerely for your frustration and we assure you we will remain in touch with you until it is resolved.
Kind regards
MWEB Client Services
Mweb's reply31 Jul 2015, 10:06
Official
Hello shiraazh,
Thank you for bringing this to our attention, we really appreciate you taking the time to do so.
As per your discussion with our customer service consultant, this matter has now been addressed.
We would like to apologise sincerely for your frustration and we assure you we will remain in touch with you until it is resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention, we really appreciate you taking the time to do so.
As per your discussion with our customer service consultant, this matter has now been addressed.
We would like to apologise sincerely for your frustration and we assure you we will remain in touch with you until it is resolved.
Kind regards
MWEB Client Services