MWEB's Shady dealings

Upon signing up with Mweb 5 years ago we were told (obviously to make the sale) that we were on their unlimited internet option and that we would be enjoying our internet whenever for as long as we wanted. Unbeknownst to us they, in this time, changed their internet allowances meaning that although we are paying for a service that we initially signed up for we were now getting something completely different. Try calling them you say, yeah right all you get are a bunch of semi trained individuals that's basic training seems to encompass \how to best get your client to accept what you want them to get rather than what they are actually paying for". Throwing around jargon to confuse us because apparently we are *********** commoners who are expected to take what they get. How frustrating!!! So to sum up my Mweb frustration here is a tidy little list:<br> - unhelpful service agents <br> - really slow internet speeds<br> - surprise threshold & throttles<br> - new clauses <br> - Oh and lets not forget them referring us to our mweb email that we were never aware of. <br> * Oh and if your call is answered by Kristin"