Mweb *****s over the little guy

all�.

So I signed up for an uncapped line with Mweb and I found out I needed an ADSL line installed from Telkom so I immediately cancelled the same day.

I then received an E-mail the next day saying that this would be cancelled in September� I then thought rather call in to ensure this is cancelled. Took almost 20min just to get through and was told this has been cancelled.

The very next day they deducted from my account. So I called in a FEW times,. spoke to a Cariema Burger who was so rude and insulting telling me that this is not a Tuck shop like I could not comprehend what she was saying. And she then said that this would be refunded for me in 3days.

So just so you understand this is middle month and who can afford people just deducting money from your account at that time of the month as the agreement was for the 28th of each month. I then told them I have things to do yet they are just telling me I agreed to T&C�s and they will do the refund, with no regard to the fact that calling into them all the time cost money, all those bank charges etc.

Is this the type of service that you want from your ISP and/or that Mweb provides????

No regard for the average guy just trying to get by who covers all my cost for your mistake?

I called in to the head office spoke to Etienne Cloete dep head- he then simply spouts legal to me saying that legally there is nothing I can do as they are refunding what was taken and while i do understand that this is a corporation the bad service and lack of accountability they would not even cover my call cost bank charges nothing�.

So to Mr Shaun Nourse Mr CEO � not willing to take my call I ask is this what mweb is all about *****ing-over the little guy, no regard for the average guy rite makes me wonder what would have happed if I where White�