Mweb *****s from the People

Good day Mweb

ID number ***

I am complaining as a new customer with the most horrible experience with an internet service provider:

1. I requested billing for month end and I was debited on the 7th of January. This was despite me telling the consultant that I want the debit for month end. 2. I was activated on the 6th of January, and billed pro rata from activation, without anyone coming to install the device - I do not have an active box to plug the modem into. 3. When calling the call centre they advised me that no one requested for installation on their side despite me requesting installation initially. Bare in mind that this is a new month to month contract where I paid R249 for the router to be delivered. The consultant confirmed that the installation team will contact me to install the router to the box on initial sale. 4. My account is showing active and complete. Yet I have no internet. Your guys are as good as theives.

My response:

1. Please may we get this sorted, we have reversed the debit order on our side so that you could amend your side on the payment date, activation date and installation.