Mweb's Fibre Lie
<p>Mweb will know me very well because of my tense rants on their Facebook page. To the point where Mweb almost begged me to cancel my service. </p> <p> </p> <p>Their service is all lies and excuses. We have had "fibre" for the last few years and the speed is pathetic. Despite the constant excuses they give, they very clearly throttle Internet speeds, and so drastically that mobile devices disconnect and use the mobile network! Worse than the 4mb adsl line we had and the fibre line is supposedly 40mb!! EVERY night the speeds drop to below a few kb/s. At about 11pm it all comes back. People work, do they think this makes up for the complete failure of their service?! Not a chance. Why the hell should I be forced to only get decent connection at ridiculous hours. </p> <p> </p> <p>What I want to know is will this be changing once Internet Solutions take over? Because if this non existent service stays as is, I will look to cancel and move on to another isp. </p> <p> </p> <p>Thank you</p> <p>Paul Aitken </p>
Good day paul-aitken
Thank you for raising your concerns. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
The account holders account is not throttled and has not been as it is a capped account.
Kind regards
MWEB Client Services
Best regards,
Good day paul-aitken
Thank you for raising your concerns. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
The account holders account is not throttled and has not been as it is a capped account.
Kind regards
MWEB Client Services
Best regards,
Good Day paul-aitken
Thank you for taking the time to bring this matter to our attention.
We have tried to contact you now to address this matter but was not able to do so.
We continue to attempt to contact you to address your query and assist with it.
Please forward us an alternate contact number you would be available on in the event that we cannot reach you on your mobile number.
Kind regard
MWEB Client Services
Best regards,
Good Day paul-aitken
Thank you for taking the time to bring this matter to our attention.
We have tried to contact you now to address this matter but was not able to do so.
We continue to attempt to contact you to address your query and assist with it.
Please forward us an alternate contact number you would be available on in the event that we cannot reach you on your mobile number.
Kind regard
MWEB Client Services
Best regards,
Hi
I have had no emails from you. Please call me on my mobile ***.
Thanks
Paul
Hi
I have had no emails from you. Please call me on my mobile ***.
Thanks
Paul
Unfortunately the matter has not been resolved. It is really concerning that Mweb just wants to close the case and brush this off the table. Every time I send a complaint it seems to be the case, even on Facebook. Seriously lets disucss before you try and tell the public the issue is fixed.
To be technical, the line is not being throttled, no, but the contention ratio must be over 100:1! The line is dead slow and is because the network cannot cope with the sheer numbers at peak time. Very little bandwidth. Really not good for a Naspers owned company. One would expect superior network infrastructure.
I am in communication with Internet Solutions who have bought your business, hoping this will change the situation.
Thanks
Paul
Unfortunately the matter has not been resolved. It is really concerning that Mweb just wants to close the case and brush this off the table. Every time I send a complaint it seems to be the case, even on Facebook. Seriously lets disucss before you try and tell the public the issue is fixed.
To be technical, the line is not being throttled, no, but the contention ratio must be over 100:1! The line is dead slow and is because the network cannot cope with the sheer numbers at peak time. Very little bandwidth. Really not good for a Naspers owned company. One would expect superior network infrastructure.
I am in communication with Internet Solutions who have bought your business, hoping this will change the situation.
Thanks
Paul
Apologies I realise you say you are addressing the matter in order to resolve. Unfortunately on Facebook, Mweb just wanted to tick my query off as resolved when it was not. Anyway, the service is still non-existent.
Apologies I realise you say you are addressing the matter in order to resolve. Unfortunately on Facebook, Mweb just wanted to tick my query off as resolved when it was not. Anyway, the service is still non-existent.