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Irfaan S

1 reviews | Active since Oct 2015

18 Oct 2015, 16:24

MWeb's bad service

I have a couple of complaints.<br> <br> 1. I requested my email address re-instated because I need old emails and my user and password is linked to LinkedIn. Can't still use LinkedIn :-( <br> <br> - I was unemployed unable to pay the R70 p/m.<br> - I've reported my state to MWeb, they ignored it and handed me over to their attorneys for owing R250,00 which I paid back last week.<br> - How can a huge company like MWeb not able to retrieve all my emails. That's the story the gave me - absolutely pathetic<br> <br> 2. My son cancelled his MWeb ADSL contract. We asked for it to be removed from Telkom and let CyberSmart take it over because their superior service. See their response after I said that I expected them to inform Telkom immediately ... speaking on behalf of Telkom, nogals<br> <br> From: Brent Best - MWEB <br> Sent: 17 October 2015 05:41 PM<br> To: [Email Removed]<br> Subject: Line Migration back to Telkom.<br> <br> Mr Sulaiman<br> <br> As per our discussion, due to changes made by Telkom on the 19th June, herewith confirmation of the line migration timeframes.<br> <br> The length of time it takes to process migration orders on the Telkom system, could be 2-5 working days.<br> <br> Regards<br> Brent<br> <br>

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Replies (1)
Mweb
Mweb's reply19 Oct 2015, 13:00
Official
Hello Irfaan.Sulaiman,

Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.

As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.

Kind regards
MWEB Client Services

Best regards,