Mweb router activation

The fibre was installed on Monday. Today on Friday Mweb did not send the login name and password. It is quite impossible to get them on the telephone as well. After holding for 35 minutes a lady answers and cut the line. I already regret activating this service. If you can't even speak to them or send an email for some help how on earth do you communicate with these people. It can't be that hard? I fail to understand why the activation of the line takes longer than Open Serve took to install the fibre! You can't speak to anyone there and no email addresses is made available to assists. The website is of no help. One would imagine that for a Internet Provider they would at least have a customer email address to help with some queries but you won't get that lucky. Mweb's call centre is worse than the Governments call centres!!