Mweb Router Account No. ***4

I have signed up for Mweb fibre. Got the delivery of my router but it doesn't work. I called them several time without getting any joy. They make you hold a very long time. The router is not working but they have already billed me for the pro-rata share. I called Vumatel to check how is the fibre work and I was advised that my service provider need to sort me out cause on their side everything is fine.

I am frustrated cause I have to work from home and nothing is happening even Mweb support system they don't know how to assist you.

The service light on the router is off and has been off since day one. I really won't mind to cancel everything and try other service provide who atleast knows what they doing cause according to me Mweb is clueless as how to assist us.