VP
Vivian P
1 reviews | Active since Dec 2018
02 Jun 2026, 16:56
Mweb ripping me off
Mweb has been incorrectly or double billing me for the past 4 months. They could not give me accurate answers I requested cancellation of services with them, they always state that someone from their retention team will phone but it has not happened. How can I pay R 1300 for WiFi.
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Mweb's replyOfficial
02 Jun 2026, 16:58Hi Vivian, We can see why this situation is frustrating, especially with repeated billing concerns over a few months, unclear answers, and not receiving the promised follow-up from Retentions after requesting cancellation. A monthly amount that feels incorrect or inflated compared to your expectation understandably raises serious concern. To get this properly reviewed, please send us a private message with your account details so we can check your billing history, confirm what has been charged, and verify the status of your cancellation request. Once we have your details, we’ll be able to investigate exactly what’s happening on the account and guide you on the correct resolution path. Kind regards,
The Mweb Team
The Mweb Team
Best regards,
Mweb's reply02 Jun 2026, 16:58
Official
Hi Vivian, We can see why this situation is frustrating, especially with repeated billing concerns over a few months, unclear answers, and not receiving the promised follow-up from Retentions after requesting cancellation. A monthly amount that feels incorrect or inflated compared to your expectation understandably raises serious concern. To get this properly reviewed, please send us a private message with your account details so we can check your billing history, confirm what has been charged, and verify the status of your cancellation request. Once we have your details, we’ll be able to investigate exactly what’s happening on the account and guide you on the correct resolution path. Kind regards,
The Mweb Team
The Mweb Team
Best regards,