MWEB - REPLACE ROUTER ...wHaT is That???

My router got hit by lightning , after i was told by a mweb support technician that the fault was with the ASDL line which it was not and i had to pay telkom an additional fee for fixing a line that was not at fault, <br> <br> This was a month ago i eventually got them to promise a replacement router. I still have not received it and the line was hit by lightning again - reported to telkom and fixed When you phone to find out what is happening the call takes forever as you have to repeat your history with every person that you talk to just to hear sorry (you poor unlucky customer) we cannot help you only getting stock in at the end of this month - what ever month i am sure you are in. So please people stay with your current service provider as you do not get any better service from one or the other. At least telkom came out within two days of reporting a fault on the line - not a month!