MWEB relocation disaster

I recently arranged for a change of address 6 weeks before our move. I followed up weekly whether all is in place, without any response. My internet service did not work on the agreed date and MWEB doesn't offer any support over a weekend. MWEB blamed the fibre provider when I eventually managed to talk to a person on Monday., while I have proof that it was not the fibre provider's fault. Three hours of kicking and screaming fixed the problem. I'm definitely ditching them as soon as Starlink becomes active.