MWEB refuses to talk to you.

I have been on the phone since 9.30 this morning. The time is now 12.10. I have been trying to find out why our fibre order has not been placed with the provider. I have made a total of 17 phone calls due to dropped lines and errors on their automated system. I finally get hold of technical to be told that they cant help me only sales can. I EVENTUALLY get hold of someone in sales and the fantastic individual puts me BACK TO THE RECORDED MENU! like i am a complete idiot that did not do the automated menu in the beginning. No, i tried that FIRST. Obviously it did not work. why else would anyone in their right mind spend nearly THREE HOURS ON HOLD!!! the level of service is disgusting!!!