Mweb refuses to say when an order will be delivered after 15 calendar days have elapsed.

I am helping a man of 88 years old order an MTN SIM from Mweb on a month by month contract. The website tracking information for the order is rudimentary. It shows no progress since the day the order was placed 15 calendar days ago. I call the sales department. There is no option on the automated system to speak to an agent/consultant. I select "change the delivery address" to speak to an agent/consultant. When the phone is answered and I give the phone to the account holder to confirm who he is, the agent/consultant tells me he cannot provide me with information on when the SIM will be delivered because the account owner must first register me on the account so that I may receive information on behalf of the account holder. I ask to speak to a supervisor and the phone cuts off. Can a company offer worse customer service?