RL
Ruan L
1 reviews | Active since May 2014
27 Mar 2015, 14:34
MWEB refuses to cancel account
I have been asking for more than a week that mweb cancels my ADSL service, they keep directing me to their online page and saying i can cancel it there but there is no option to do so. I have sent them screenshots and asked repeatedly what to do with someone responding every few days if im lucky telling me again to use the website. <br> <br> Truly and utterly *********** staff
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Mweb's replyOfficial
27 Mar 2015, 16:05Hello Beamo,
We have tried unsuccessfully to contact you since this complaint was posted.
Our calls remain unanswered, please provide us with an alternate contact number in order for us to assist you.
In the meantime we have sent your request to the relevant department who'll continue trying to get hold of you.
Kind regards
MWEB Client Services
We have tried unsuccessfully to contact you since this complaint was posted.
Our calls remain unanswered, please provide us with an alternate contact number in order for us to assist you.
In the meantime we have sent your request to the relevant department who'll continue trying to get hold of you.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply27 Mar 2015, 16:05
Official
Hello Beamo,
We have tried unsuccessfully to contact you since this complaint was posted.
Our calls remain unanswered, please provide us with an alternate contact number in order for us to assist you.
In the meantime we have sent your request to the relevant department who'll continue trying to get hold of you.
Kind regards
MWEB Client Services
We have tried unsuccessfully to contact you since this complaint was posted.
Our calls remain unanswered, please provide us with an alternate contact number in order for us to assist you.
In the meantime we have sent your request to the relevant department who'll continue trying to get hold of you.
Kind regards
MWEB Client Services
Best regards,