Mweb refund needed urgently "pay back the money"

I'm really unhappy with the service of Mweb as I took out a order in the 6th Feb 2025 and paid full R399.00 for activation that didn't happen and technical team only came out to activate in on the 17th Feb by replacing a wire because there was already infrastructure in place and router but had downtime since 6th Feb till 17th Feb and then on the 26th my accounts was cancelled and then I struggled to get it back on and get the Fibre restored again as I have already paid for a full month upfront on the 6th Feb 2025 so I have called and emailed and posted messenger on my mweb app to enquire but no response or call whatsoever since till up today, so I would like to get a refund for that downtime on the Fibre which I never enjoyed as the line was off from the 6th Feb till 17th and then from 26th - 28th Feb and apparently there is no head office as they all remote working nowadays but no one never gets back to you on your queries but quick to push for payment and sales..