MWEB reference number: MWB***1

I tried numerous times to contact your company to downgrade my service. After sitting on a call for 20 minutes someone at last answered but could not help me. Put me through to another person who once again put me through to another person.

Afyer 26 minutes of getting nowhere I dropped the call. I then logged into my account where you can chat. What a waste of time and effort. Was online for an hour and no response. Why do you even have a service like this? Why is there no direct number for downgrading your service?

I then emailed the complaints department. My goodness another useless service. This is my ref no "Confirmation of email request, assigned reference number: MWB***1". Please get someone to call me tomorrow, 4 April after 15:00. My cell number is in the email unless it was deleted by MWEB. Extremely bad service!