MWEB. Rediculous Logic and awful customer relations.

I recently submitted an enquiry to MWEB asking if it would be possible to alter my long running agreement with them, which was for an amount of R140.22 per month, that provided me with my email address and 2 gigabytes of MTN data. The reason for this was that I never used the MTN data due to an earlier problem with a Mweb which, similarly was never adequately explained even after numerous requests from me to do so.

They informed me it was possible and that a Premium Mailbox service only would cost me R59.00 per month. I agreed to this. I then find they have taken R199.00 off my bank account for October. When I queried this I was told that it was because of the old agreement ending the end of the month and the new agreement starting at the beginning of the month. So, expecting to pay R59.00 as agreed, I end up paying R199.00. Then, when I challenged this, as before, I receive no resonable response. So I ask the question. How can you justify charging me R199.00 when my monthly agreed amount drops from R140.22 to R59.00 per month. What a load of *******.