Mweb received payment but hasn’t activated connectivity for almost a full month.

I changed my Vumatel Fibre ISP to MWeb. I made payment on August 12 and to date I have not been connected. Their sales consultants told me I was connected but when I struggled to connect and contacted the technical department, I was then told my account is not even in the system. Since then I have been chasing through them with the help of a manager at Vumatel named. He followed up with MWeb on numerous occasions but we are now in the month of September and still I am not connected. I’ve had the most ********** service with all the Vumatel ISPs, but MWeb takes the cake. I’m spending so match in data and have been hugely inconvenienced for especially online meetings. My question is why do ISPs demand payment upfront and after receiving claim a client is not appearing in the system, yet they confirmed receipt of payment for the same client? Maybe it’s because I live in Soweto so service delivery is of no importance to people living in the township. Right now I just want my money back so I can find an alternative ISP possibly not linked to Vumatel. I’ve had no response on the phone nor Facebook which I tried as a last alternative. I am so gatvol!