RF
Rene F

1 reviews | Active since Apr 2010

03 Nov 2015, 08:47

Mweb received my proof of correspondance-ignorance

Again I was not assist by Mweb call centre after a previous complaint in regards to *** - I forwarded all my email as proof to them - nothing happened. All of a sudden I get a sms - I am listed at the Credit Bureau for non payment of my account. The are ********. It makes no difference to them. Again I forwarded my emails - all of them that was in my emails. No call - no correspondence from complaints department or billing or accounts.<br> Mweb I am going to move my email primary address and believe me your services sucks. I tried from my side to resolve this problem - but no help - I forwarded many emails as proof - no one even bother answering me - One agent was for a brief period trying to help me - and he also despaired ...sorry I am fed-up with mweb and would not suggest Mweb as an ISP - you are losing a loyal client that was for many years a internet user of mweb. I will log a complaint also by the complaint board.

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Replies (1)
Mweb
Mweb's reply03 Nov 2015, 12:57
Official
Hello fourier,

Thank you for bringing this to our attention.

As per your discussion with our Customer service consultant, this matter has now been addressed.

Your case has been escalated to the relevant departments to look into and we will remain in contact with you until this has been resolved.

Kind regards
MWEB Client Services