MWEB REALLY BAD CLIENT SERVICE

I have been a loyal customer to MWEB for years and had no problems with them while moving house etc. I recently moved house again and interacted over probably 12 days on activating my fibre from a house with already a Vumatel Fibre router that was installed. I was informed about escalations to service managers etc. as they could not get it activated. Evertime I phoned I spoke to a person as if the query was raised for the first time, no one ever phoned me back, although they informed me they would. The service got so bad that I decided that I would rather cancel and go to another ISP. When I spoke to a person at the retentions department, they informed me the problem will be sorted out within the day and that they will come back to me. Again nothing was sorted out and I again had to phone them and insisted on cancelling it, on which they responded that they escalated it to management for the cancellation which takes 12/24 business hours. What I did not know is that although business hours would be the hours that the business employees are working and considering the industry they are in, this will at least be 8 hours, but they informed me that their "business hours" are from 10am to 4pm, which would be 6 hours and therefore at least 3 days, which is a joke considering I never had an active fibre and they also did not have to install anything. I have never had such bad service from any company and considering there is no trace even that I can refer to on these conversations, because of the lack of transparency on bad service, which I think all other ISP's are doing much better, is not acceptable. Considering that I am at the mercy of their bad service as they have to release me from their link to the fibre, or their lack of service, I do not recommend using them as they hold you ransom from changing due to the limited "working hours" and lack of capabilities to finalise any issues. Hopefully someone will read this when deciding whether they ever want to use a dysfunctional company like this who is definitely not client orientated, but self-focused. (PS: hope you have lots of airtime to waste on them, I have wasted over 400 minutes)