TV
Tiaan V
1 reviews | Active since Dec 2024
05 May 2026, 11:25
Mweb ****py call centre
My Father called Mweb to settle his debit order that was cancelled and he has been caller number 5 for almost 30 min it unacceptable having to sit on the phone that long. I bet you can switch to a new ISP allot faster than the time it takes for someone at MwEb to answer the call
Helpful (0)
Replies (2)0
Replies (2)
Mweb's replyOfficial
05 May 2026, 11:31Hi Tiaan,
We understand how upsetting and unacceptable it is for your father to spend close to 30 minutes on hold just to settle a debit order, especially when the intention is to resolve the matter promptly. Long waiting times like this place unnecessary strain on clients and their families, and this is not the experience we want for our customers.
The difficulty reaching support has been noted and will be shared with our Service Quality Team for review and improvement, as accessibility and response times are critical. To allow us to assist further and ensure the account is followed up correctly, please send us a direct message on Hello Peter with the email address and cellphone number linked to the MWEB account. This will enable the relevant team to review the account and provide the necessary assistance.
Kind regards,
Mweb Team
We understand how upsetting and unacceptable it is for your father to spend close to 30 minutes on hold just to settle a debit order, especially when the intention is to resolve the matter promptly. Long waiting times like this place unnecessary strain on clients and their families, and this is not the experience we want for our customers.
The difficulty reaching support has been noted and will be shared with our Service Quality Team for review and improvement, as accessibility and response times are critical. To allow us to assist further and ensure the account is followed up correctly, please send us a direct message on Hello Peter with the email address and cellphone number linked to the MWEB account. This will enable the relevant team to review the account and provide the necessary assistance.
Kind regards,
Mweb Team
Best regards,
Mweb's reply05 May 2026, 11:31
Official
Hi Tiaan,
We understand how upsetting and unacceptable it is for your father to spend close to 30 minutes on hold just to settle a debit order, especially when the intention is to resolve the matter promptly. Long waiting times like this place unnecessary strain on clients and their families, and this is not the experience we want for our customers.
The difficulty reaching support has been noted and will be shared with our Service Quality Team for review and improvement, as accessibility and response times are critical. To allow us to assist further and ensure the account is followed up correctly, please send us a direct message on Hello Peter with the email address and cellphone number linked to the MWEB account. This will enable the relevant team to review the account and provide the necessary assistance.
Kind regards,
Mweb Team
We understand how upsetting and unacceptable it is for your father to spend close to 30 minutes on hold just to settle a debit order, especially when the intention is to resolve the matter promptly. Long waiting times like this place unnecessary strain on clients and their families, and this is not the experience we want for our customers.
The difficulty reaching support has been noted and will be shared with our Service Quality Team for review and improvement, as accessibility and response times are critical. To allow us to assist further and ensure the account is followed up correctly, please send us a direct message on Hello Peter with the email address and cellphone number linked to the MWEB account. This will enable the relevant team to review the account and provide the necessary assistance.
Kind regards,
Mweb Team
Best regards,
Mweb's replyOfficial
05 May 2026, 11:31Hi Tiaan,
We understand how upsetting and unacceptable it is for your father to spend close to 30 minutes on hold just to settle a debit order, especially when the intention is to resolve the matter promptly. Long waiting times like this place unnecessary strain on clients and their families, and this is not the experience we want for our customers.
The difficulty reaching support has been noted and will be shared with our Service Quality Team for review and improvement, as accessibility and response times are critical. To allow us to assist further and ensure the account is followed up correctly, please send us a direct message on Hello Peter with the email address and cellphone number linked to the MWEB account. This will enable the relevant team to review the account and provide the necessary assistance.
Kind regards,
Mweb Team
We understand how upsetting and unacceptable it is for your father to spend close to 30 minutes on hold just to settle a debit order, especially when the intention is to resolve the matter promptly. Long waiting times like this place unnecessary strain on clients and their families, and this is not the experience we want for our customers.
The difficulty reaching support has been noted and will be shared with our Service Quality Team for review and improvement, as accessibility and response times are critical. To allow us to assist further and ensure the account is followed up correctly, please send us a direct message on Hello Peter with the email address and cellphone number linked to the MWEB account. This will enable the relevant team to review the account and provide the necessary assistance.
Kind regards,
Mweb Team
Best regards,
Mweb's reply05 May 2026, 11:31
Official
Hi Tiaan,
We understand how upsetting and unacceptable it is for your father to spend close to 30 minutes on hold just to settle a debit order, especially when the intention is to resolve the matter promptly. Long waiting times like this place unnecessary strain on clients and their families, and this is not the experience we want for our customers.
The difficulty reaching support has been noted and will be shared with our Service Quality Team for review and improvement, as accessibility and response times are critical. To allow us to assist further and ensure the account is followed up correctly, please send us a direct message on Hello Peter with the email address and cellphone number linked to the MWEB account. This will enable the relevant team to review the account and provide the necessary assistance.
Kind regards,
Mweb Team
We understand how upsetting and unacceptable it is for your father to spend close to 30 minutes on hold just to settle a debit order, especially when the intention is to resolve the matter promptly. Long waiting times like this place unnecessary strain on clients and their families, and this is not the experience we want for our customers.
The difficulty reaching support has been noted and will be shared with our Service Quality Team for review and improvement, as accessibility and response times are critical. To allow us to assist further and ensure the account is followed up correctly, please send us a direct message on Hello Peter with the email address and cellphone number linked to the MWEB account. This will enable the relevant team to review the account and provide the necessary assistance.
Kind regards,
Mweb Team
Best regards,