MWEB PUNISHING ME DUE TO NO FAULT OF MY OWN....SHAME ON YOU

Hi The TELKOM cables had been ****** from our shopping centre on 5 August 2019. Telkom has informed us that they WILL NOT lay new cables. In light of this pls credit and cancel ALL services on ********** 390 from 5 August 2019. BUT When I called MWEB to cancel the service they say it can only be stopped end of AUGUST!!! Now why must I pay for a network that no longer EXISTS AS THERE IS NO LONGER ANY CABLES FOR THE ADSL!!! Not due to my own fault!!! Come on MWEB have a heart.