Mweb providing very bad service ...

The customer service from mweb is just ridiculous...you take long to get them to respond to you when you are a new client ,its even worse when you are an existing client. I app**** for fibre connection a month back. And only got the technician to install the router last week, flowing this they start debiting money from my account while the service had not been provided as I am waiting for my router so is am able to comment...you call the sales , technical call center you always get the operator talking without anyone ever answering your phone. This kind of service is unacceptable and people should go for alternative internet providers..come month end with my internet I am blocking the debit order and looking for an alternative. This is nonsense