HS
Hofski S

1 reviews | Active since Aug 2018

10 Aug 2018, 16:36

MWEB providing free hassle service with number porting

Dear MWEB

Why would you close a ticket if problem not resolved?

Automated response from MWEB. There is currently an outage with regards to accessing the Mweb Talk information on My Account.

Our engineers are working on getting the fault resolved.

I have added your cell phone number to the outage so that you will be notified when the problem is resolved via sms.

Apologies for any inconvenience caused.

0
Replies (1)
Mweb
Mweb's reply13 Aug 2018, 12:05
Official

Good day Hofski

Thank you for taking the time to raise this matter with us.

As discussed with our client service consultant, this matter has now been addressed and will be escalated to the relevant persons.

We really sorry to hear of your experience and will certainly ensure that the relevant team call you to address this matter.

Should you have any further queries, please feel free to contact us.

Kind regards
MWEB Client Services