Mweb provides teribble customer and technical support.

I have received the worst customer and technical support from Mweb. My fibre has been disconnected for 7days now, after making numerous calls to Mweb and logging online queries, no one has responded or followed up on either. The technical consultant (Moses) I spoke to this morning informed me that Vuma would be in touch with me today to inform me when they would be sending out technicians and once again no one called me nor did Mweb follow up on this. The second consultant (Haydn) that I spoke to informed me that after 7 days of no connection that my query was not listed as a priority with Mweb. I am paying for a service that I do not have use of and it has also cost me to add additional data on devices in my household. Worst customer and technical support I have received.