PC
Pieter C
1 reviews | Active since Jul 2016
09 Jun 2026, 08:38
Mweb provides extremely poor service
Customer service is extremely poor - does not answer phone calls at all
Helpful (0)
Replies (6)0
Replies (6)PC
Pieter C's updateReviewer Update
09 Jun 2026, 08:44The customer service of Mweb is extremely poor. For the past 2 weeks we have had poor to no wifi. I have been trying to get in touch with Mweb's call centre since Monday 1 June 2026. When I call I keep on hold for an hour to 2 hours hoping to be helped by someone but without success. The fault is with Mweb but I am not getting any response from Mweb. I pay R649 every month for Mweb's poor service.
TO DATE MWEB HAS DONE NOTHING TO IMPROVE WIFI SPEED. THE WIFI IS SO POOR I CANNOT DO MY ONLINE COURSE AT ALL FOR THE LAST 2 WEEKS. I CANNOT DO ANY DOWNLOADS. I CANNOT EVEN WATCH NETFLIX THE WIFI IS SIMPLY TOO POOR. I PAY FOR A SERVICE OF R649 PER MONTH BUT I GET NO VALUE FOR MY MONEY. MWEB IS EXTREMELY POOR!!! MWEB STILL DOESN'T ANSWER PHONE CALLS. I HAVE NEVER EXPERIENCED SOMETHING LIKE THIS THAT A BUSINESS JUST SHOWS NO RESPONSE.
TO DATE MWEB HAS DONE NOTHING TO IMPROVE WIFI SPEED. THE WIFI IS SO POOR I CANNOT DO MY ONLINE COURSE AT ALL FOR THE LAST 2 WEEKS. I CANNOT DO ANY DOWNLOADS. I CANNOT EVEN WATCH NETFLIX THE WIFI IS SIMPLY TOO POOR. I PAY FOR A SERVICE OF R649 PER MONTH BUT I GET NO VALUE FOR MY MONEY. MWEB IS EXTREMELY POOR!!! MWEB STILL DOESN'T ANSWER PHONE CALLS. I HAVE NEVER EXPERIENCED SOMETHING LIKE THIS THAT A BUSINESS JUST SHOWS NO RESPONSE.
PC
Pieter C's update09 Jun 2026, 08:44
Reviewer Update
The customer service of Mweb is extremely poor. For the past 2 weeks we have had poor to no wifi. I have been trying to get in touch with Mweb's call centre since Monday 1 June 2026. When I call I keep on hold for an hour to 2 hours hoping to be helped by someone but without success. The fault is with Mweb but I am not getting any response from Mweb. I pay R649 every month for Mweb's poor service.
TO DATE MWEB HAS DONE NOTHING TO IMPROVE WIFI SPEED. THE WIFI IS SO POOR I CANNOT DO MY ONLINE COURSE AT ALL FOR THE LAST 2 WEEKS. I CANNOT DO ANY DOWNLOADS. I CANNOT EVEN WATCH NETFLIX THE WIFI IS SIMPLY TOO POOR. I PAY FOR A SERVICE OF R649 PER MONTH BUT I GET NO VALUE FOR MY MONEY. MWEB IS EXTREMELY POOR!!! MWEB STILL DOESN'T ANSWER PHONE CALLS. I HAVE NEVER EXPERIENCED SOMETHING LIKE THIS THAT A BUSINESS JUST SHOWS NO RESPONSE.
TO DATE MWEB HAS DONE NOTHING TO IMPROVE WIFI SPEED. THE WIFI IS SO POOR I CANNOT DO MY ONLINE COURSE AT ALL FOR THE LAST 2 WEEKS. I CANNOT DO ANY DOWNLOADS. I CANNOT EVEN WATCH NETFLIX THE WIFI IS SIMPLY TOO POOR. I PAY FOR A SERVICE OF R649 PER MONTH BUT I GET NO VALUE FOR MY MONEY. MWEB IS EXTREMELY POOR!!! MWEB STILL DOESN'T ANSWER PHONE CALLS. I HAVE NEVER EXPERIENCED SOMETHING LIKE THIS THAT A BUSINESS JUST SHOWS NO RESPONSE.
PC
Pieter C's updateReviewer Update
09 Jun 2026, 08:44TO DATE MWEB HAS DONE NOTHING TO IMPROVE WIFI SPEED. THE WIFI IS SO POOR I CANNOT DO MY ONLINE COURSE AT ALL FOR THE LAST 2 WEEKS. I CANNOT DO ANY DOWNLOADS. I CANNOT EVEN WATCH NETFLIX THE WIFI IS SIMPLY TOO POOR. I PAY FOR A SERVICE OF R649 PER MONTH BUT I GET NO VALUE FOR MY MONEY. MWEB IS EXTREMELY POOR!!! MWEB STILL DOESN'T ANSWER PHONE CALLS. I HAVE NEVER EXPERIENCED SOMETHING LIKE THIS THAT A BUSINESS JUST SHOWS NO RESPONSE.
PC
Pieter C's update09 Jun 2026, 08:44
Reviewer Update
TO DATE MWEB HAS DONE NOTHING TO IMPROVE WIFI SPEED. THE WIFI IS SO POOR I CANNOT DO MY ONLINE COURSE AT ALL FOR THE LAST 2 WEEKS. I CANNOT DO ANY DOWNLOADS. I CANNOT EVEN WATCH NETFLIX THE WIFI IS SIMPLY TOO POOR. I PAY FOR A SERVICE OF R649 PER MONTH BUT I GET NO VALUE FOR MY MONEY. MWEB IS EXTREMELY POOR!!! MWEB STILL DOESN'T ANSWER PHONE CALLS. I HAVE NEVER EXPERIENCED SOMETHING LIKE THIS THAT A BUSINESS JUST SHOWS NO RESPONSE.
Mweb's replyOfficial
09 Jun 2026, 09:47Hi Pieter,We understand how incredibly frustrating it must be to deal with ongoing connectivity issues for this long, especially when it’s affecting your ability to complete your online course and daily activities. When you rely on your internet service, it should be stable and readily available, and not leave you struggling to stay connected.This experience has clearly not met the level of reliability and support you should expect when using our services.To assist further, a technical specialist callback has been logged under reference MWB***6. The relevant team will reach out to the account holder directly to investigate the issue in more detail and work towards resolving the speed and connectivity concerns you’re experiencing.If you require any further assistance, please feel free to send us a direct message on Hello Peter, and we’ll gladly continue supporting you.We will continue to push this internally to ensure your connection is stabilised and performing as expected as soon as possible.Kind regards,
Mweb Team
Mweb Team
Best regards,
Mweb's reply09 Jun 2026, 09:47
Official
Hi Pieter,We understand how incredibly frustrating it must be to deal with ongoing connectivity issues for this long, especially when it’s affecting your ability to complete your online course and daily activities. When you rely on your internet service, it should be stable and readily available, and not leave you struggling to stay connected.This experience has clearly not met the level of reliability and support you should expect when using our services.To assist further, a technical specialist callback has been logged under reference MWB***6. The relevant team will reach out to the account holder directly to investigate the issue in more detail and work towards resolving the speed and connectivity concerns you’re experiencing.If you require any further assistance, please feel free to send us a direct message on Hello Peter, and we’ll gladly continue supporting you.We will continue to push this internally to ensure your connection is stabilised and performing as expected as soon as possible.Kind regards,
Mweb Team
Mweb Team
Best regards,
Mweb's replyOfficial
09 Jun 2026, 09:47Hi Pieter,
We understand how incredibly frustrating it must be to deal with ongoing connectivity issues for this long, especially when it’s affecting your ability to complete your online course and daily activities. When you rely on your internet service, it should be stable and readily available, and not leave you struggling to stay connected.
This experience has clearly not met the level of reliability and support you should expect when using our services.
To assist further, a technical specialist callback has been logged under reference MWB***6. The relevant team will reach out to the account holder directly to investigate the issue in more detail and work towards resolving the speed and connectivity concerns you’re experiencing.
If you require any further assistance, please feel free to send us a direct message on Hello Peter, and we’ll gladly continue supporting you.
We will continue to push this internally to ensure your connection is stabilised and performing as expected as soon as possible.
Kind regards,
Mweb Team
We understand how incredibly frustrating it must be to deal with ongoing connectivity issues for this long, especially when it’s affecting your ability to complete your online course and daily activities. When you rely on your internet service, it should be stable and readily available, and not leave you struggling to stay connected.
This experience has clearly not met the level of reliability and support you should expect when using our services.
To assist further, a technical specialist callback has been logged under reference MWB***6. The relevant team will reach out to the account holder directly to investigate the issue in more detail and work towards resolving the speed and connectivity concerns you’re experiencing.
If you require any further assistance, please feel free to send us a direct message on Hello Peter, and we’ll gladly continue supporting you.
We will continue to push this internally to ensure your connection is stabilised and performing as expected as soon as possible.
Kind regards,
Mweb Team
Best regards,
Mweb's reply09 Jun 2026, 09:47
Official
Hi Pieter,
We understand how incredibly frustrating it must be to deal with ongoing connectivity issues for this long, especially when it’s affecting your ability to complete your online course and daily activities. When you rely on your internet service, it should be stable and readily available, and not leave you struggling to stay connected.
This experience has clearly not met the level of reliability and support you should expect when using our services.
To assist further, a technical specialist callback has been logged under reference MWB***6. The relevant team will reach out to the account holder directly to investigate the issue in more detail and work towards resolving the speed and connectivity concerns you’re experiencing.
If you require any further assistance, please feel free to send us a direct message on Hello Peter, and we’ll gladly continue supporting you.
We will continue to push this internally to ensure your connection is stabilised and performing as expected as soon as possible.
Kind regards,
Mweb Team
We understand how incredibly frustrating it must be to deal with ongoing connectivity issues for this long, especially when it’s affecting your ability to complete your online course and daily activities. When you rely on your internet service, it should be stable and readily available, and not leave you struggling to stay connected.
This experience has clearly not met the level of reliability and support you should expect when using our services.
To assist further, a technical specialist callback has been logged under reference MWB***6. The relevant team will reach out to the account holder directly to investigate the issue in more detail and work towards resolving the speed and connectivity concerns you’re experiencing.
If you require any further assistance, please feel free to send us a direct message on Hello Peter, and we’ll gladly continue supporting you.
We will continue to push this internally to ensure your connection is stabilised and performing as expected as soon as possible.
Kind regards,
Mweb Team
Best regards,
PC
Pieter C's updateReviewer Update
11 Jun 2026, 13:34During our conversation on June 9, 2026, Mweb consultant said that Mweb will send a new router. Apparently the router is the problem. But to date I have not received any router. I am still struggling with low speed wifi to no connection.
PC
Pieter C's update11 Jun 2026, 13:34
Reviewer Update
During our conversation on June 9, 2026, Mweb consultant said that Mweb will send a new router. Apparently the router is the problem. But to date I have not received any router. I am still struggling with low speed wifi to no connection.
Mweb's replyOfficial
11 Jun 2026, 15:09Profile ref#***9 - Daniel Conradie
Hello Pieter
We see a router delivery request was logged on 9/Jun/2026 12:44:32 and have reached out to the team that manages these deliveries for an urgent update. We requested that they provide any tracking reference to allow us to have visibility of the delivery status, etc.
We will continue to be here for you for any further support or updates.
Kind regards,
The Mweb Team
Hello Pieter
We see a router delivery request was logged on 9/Jun/2026 12:44:32 and have reached out to the team that manages these deliveries for an urgent update. We requested that they provide any tracking reference to allow us to have visibility of the delivery status, etc.
We will continue to be here for you for any further support or updates.
Kind regards,
The Mweb Team
Best regards,
Mweb's reply11 Jun 2026, 15:09
Official
Profile ref#***9 - Daniel Conradie
Hello Pieter
We see a router delivery request was logged on 9/Jun/2026 12:44:32 and have reached out to the team that manages these deliveries for an urgent update. We requested that they provide any tracking reference to allow us to have visibility of the delivery status, etc.
We will continue to be here for you for any further support or updates.
Kind regards,
The Mweb Team
Hello Pieter
We see a router delivery request was logged on 9/Jun/2026 12:44:32 and have reached out to the team that manages these deliveries for an urgent update. We requested that they provide any tracking reference to allow us to have visibility of the delivery status, etc.
We will continue to be here for you for any further support or updates.
Kind regards,
The Mweb Team
Best regards,