mweb promising false hopes but quick in making you pay for services they do not render

MWEB has been giving me run arounds for the whole 3 weeks and they were able to help me after a wrote a review on hellopeter. They came running to my emails and sort out the issue. they placed an activation order with metrofibre 2 days ago (thursday) indicating that Metrofibre should be the one activating my line. today (saturday) metrofibre indeed sent a techncian and they were able to activate the line on their side. Whenever we connect to the wifi it says no internet connection. The technician further advised us to contact mweb to find out the cause. Mweb is saying their activation team works monday to friday and they will only help with activating the line on monday. this is utterly disgrace. MWEB is very good with debit orders but when it comes to service it's total misery. To any one who wants a fiber line stay away from MWEB. i am going to have to spent another 3 days with no internet connection i have already paid for. on top of the 3 weeks i have already spent with no internet.