Mweb Process Utterly Disappointing (fiber activation)

I have recently app**** for an Mweb Fiber Connection to my home. This entire process has been horrible from Mweb. Firstly I have to date not once been contacted from someone at Mweb. The application process was handled by an intermediate contractor. Over the weekend the Fiber Installation into my home was completed by Vumatel and yesterday my Mweb Router was delivered. So yesterday I called Mweb technical support to have the Router Setup and the Fiber Connection Activated. Only for the agent to advise that this is an automated process and I should be patient and wait as this takes up to 48hours. Today I log into my Mweb Account and notice that my billing will take effect once my Router Delivery is Confirmed. "Please note billing starts from the day your router is confirmed as delivered." So in my humble interpretation of this it seems Mweb is set on billing me from today if not yesterday already. As the delivery is confirmed on my online profile already, but I have no access to the Mweb Fiber product as yet because my line is not yet activated. I have called the Mweb technical support twice (10+min each time) this morning already to on both occasions have the line dropped on me whilst I was being forwarded to the activation team (how convenient for Mweb). I now am spending money and time calling after my service provider whom intend sending me a bill for an services that I do not yet have access to. To date not once has Mweb called to confirm that status of my installation. Vumatel has been excellent during this entire process thus far, even missed another call from them earlier (probably wanting to understand the status of my activation). Mweb has been utterly disappointing during this entire process thus far and I am so disappointed that I am now tied into this service contract