1 reviews | Active since Feb 2011
MWeb problems
I am having endless and severe problems with MWeb! I have now tried to get answers from their live chat facility, but they just keep asking me how they can help. And then I am transferred to someone who will assist me – and NOTHING at all happens. No one comes back – not even after more than an hour. I have already sent the mail below to them as well – NO reaction. I have just adapted pronouns, etc. before sending the mail to you. I received hundreds (and that is the truth) spam messages a week or three ago. I have sent you (= the MWeb Mailabuse facility) the *******, but either they did not get them, or they simply ignored me. I finally blocked all ******* (coming from diverse countries, but under the name MWeb). Now minimal mail comes in on MWeb! Mail that I expect just does not arrive, complicating my life big time. Yesterday, I booked tickets for a show via Webtickets. Those tickets NEVER arrived! Unfortunately i used my MWeb address. Now those tickets are lost, and i cannot retrieve them. MWeb is no longer the quality product it used to be!!!! This is NOT the way to keep customers or gain new ones, as I of course share this nightmare with friends to warn them. I have asked them to release my mails, e.g. those tickets (who is going to refund me if they are lost forever in the MWeb abyss??? This is NOT funny! NOTHING At this stage, I am seriously considering getting rid of MWeb, as I cannot carry on like this! Please HalloPeter, help, please! This is beyond unacceptable. I know I should drop them the way they have dropped me, but at least I need the mails, which is since I first contacted them (± 3 weeks ago), lying somewhere in their hidden caves. I am BEYOND angry!!
Thank you for reaching out and sharing your experience. We understand how incredibly frustrating and stressful this situation must be, especially when important emails are not coming through and you’ve been unable to get assistance despite multiple attempts. We recognise the impact this has had, particularly with missing items like your ticket confirmation.
We can confirm that there was an issue a few weeks ago where users experienced a high volume of spam emails. Changes have since been implemented, and the spam monitoring system has been updated. It now learns from messages that customers move to their Junk folder. Instead of deleting these emails, please move them to Junk, as this helps improve detection and reduces similar messages in future.
If you may have entered your details on any suspicious websites linked in those emails, we strongly recommend changing your email password immediately to keep your account secure.
Regarding the missing emails, please log into our Webmail platform here: https://www.mweb.co.za/webmail and check all folders carefully, including Junk and any custom folders for the missing emails. While logged in, also check whether any content filters have been enabled, as these can block or redirect emails.
To check and remove content filters:
Select More at the top
Click on Settings
Select Content Filtering on the left
Delete any filters listed
If there are filters present that you did not create, it’s important to change your email password to secure your account. You can do this by following these steps:
Log into https://my.mweb.co.za/
Select My Email Accounts
Click on the settings button next to the email address in question
Select Access Details
Change your password where it says Password
Click Save
Once the filters have been removed, please monitor whether new emails are being received correctly.
If you are still unable to locate the missing emails or need any further assistance, you can send us a direct message on Hello Peter, and our team will take a closer look and assist further.
We’re committed to improving your email experience and ensuring issues like this are resolved and prevented going forward.
Kind regards,
Mweb Team
Best regards,
Thank you for reaching out and sharing your experience. We understand how incredibly frustrating and stressful this situation must be, especially when important emails are not coming through and you’ve been unable to get assistance despite multiple attempts. We recognise the impact this has had, particularly with missing items like your ticket confirmation.
We can confirm that there was an issue a few weeks ago where users experienced a high volume of spam emails. Changes have since been implemented, and the spam monitoring system has been updated. It now learns from messages that customers move to their Junk folder. Instead of deleting these emails, please move them to Junk, as this helps improve detection and reduces similar messages in future.
If you may have entered your details on any suspicious websites linked in those emails, we strongly recommend changing your email password immediately to keep your account secure.
Regarding the missing emails, please log into our Webmail platform here: https://www.mweb.co.za/webmail and check all folders carefully, including Junk and any custom folders for the missing emails. While logged in, also check whether any content filters have been enabled, as these can block or redirect emails.
To check and remove content filters:
Select More at the top
Click on Settings
Select Content Filtering on the left
Delete any filters listed
If there are filters present that you did not create, it’s important to change your email password to secure your account. You can do this by following these steps:
Log into https://my.mweb.co.za/
Select My Email Accounts
Click on the settings button next to the email address in question
Select Access Details
Change your password where it says Password
Click Save
Once the filters have been removed, please monitor whether new emails are being received correctly.
If you are still unable to locate the missing emails or need any further assistance, you can send us a direct message on Hello Peter, and our team will take a closer look and assist further.
We’re committed to improving your email experience and ensuring issues like this are resolved and prevented going forward.
Kind regards,
Mweb Team
Best regards,
Kind Regards
The Mweb Team
Best regards,
Kind Regards
The Mweb Team
Best regards,