MWEB PORR SERVICE TO CLIENTS

I am a mweb customer(pensioner) for more than 25 years. I experience problems with my emails and try to get help since 12am. I tried to call their technical support and were told that I am number 50 in queue. I then tried online to get hold of someone just to be told it is a busy day and they trying to find a agent to help me. What a poor service. 6PM and I am still waiting.