DR
Dan R
1 reviews | Active since Mar 2026
12 Mar 2026, 07:41
MWEB Poor Support
I had a disconnection due to non-payment and after making payment and the PROMISE on their Auto Voice Support they will reconnect im 30 mins, its now 2 days and after amoeba 10 calls of approximately 10-20 mins and using their App no reconnection has been done.....They Call Centre Support is non-existent and so os the Support on App......Extremely bad Service....
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Mweb's replyOfficial
12 Mar 2026, 09:20Good day, Dan. Thank you for sharing your experience with us. We understand how frustrating it must have been to remain without a connection after making payment, especially after being advised that reconnection would happen shortly. Spending additional time trying to reach support without immediate resolution can certainly add to that frustration.
We’ve checked the account and can confirm that the service has already been reconnected. The IP address has now been corrected, which should restore your connection. Please restart your router and then test the connection to ensure everything is working as expected.
Your feedback regarding the difficulty in reaching support has been noted, and we appreciate you taking the time to bring this to our attention.
Kind regards, Mweb Team
We’ve checked the account and can confirm that the service has already been reconnected. The IP address has now been corrected, which should restore your connection. Please restart your router and then test the connection to ensure everything is working as expected.
Your feedback regarding the difficulty in reaching support has been noted, and we appreciate you taking the time to bring this to our attention.
Kind regards, Mweb Team
Best regards,
Mweb's reply12 Mar 2026, 09:20
Official
Good day, Dan. Thank you for sharing your experience with us. We understand how frustrating it must have been to remain without a connection after making payment, especially after being advised that reconnection would happen shortly. Spending additional time trying to reach support without immediate resolution can certainly add to that frustration.
We’ve checked the account and can confirm that the service has already been reconnected. The IP address has now been corrected, which should restore your connection. Please restart your router and then test the connection to ensure everything is working as expected.
Your feedback regarding the difficulty in reaching support has been noted, and we appreciate you taking the time to bring this to our attention.
Kind regards, Mweb Team
We’ve checked the account and can confirm that the service has already been reconnected. The IP address has now been corrected, which should restore your connection. Please restart your router and then test the connection to ensure everything is working as expected.
Your feedback regarding the difficulty in reaching support has been noted, and we appreciate you taking the time to bring this to our attention.
Kind regards, Mweb Team
Best regards,